Cost of shipping

Delivery is done by DHL Express and we ship worldwide. We only ship fitness supplements to European Union countries. Each country has different regulations for fitness supplements. We are only familiar with the European Union. Shipping is done after payment is received within the time limit specified on the product detail page. We currently only ship worldwide with DHL Express. DIM weight is calculated by multiplying the length, width and height of the package or box size and then dividing by a standard DIM divisor. Shipping companies calculate shipping costs based on the higher value: the actual weight of the package or the DIM weight. All stocks listed in the sales lists are up to date, but if you want an item that is not listed on our website, we can order it with a special order and deliver it to you within 2 to 8 weeks.

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Shipping and payment terms​

The respective delivery time indicated for each item is exactly the same day and our company's shipping time is 2:30 p.m. daily.

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Cancellation policy​

To exercise your right of cancellation, you must contact us. The item must be fully functional and not damaged. The buyer bears the cost of returning the item.

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Shipping Terms
Shipping terms are the rules and guidelines established by online retailers and merchants to govern the shipping and delivery of products to their customers. They include aspects such as shipping costs, delivery times, shipping methods, return and exchange policies, and international shipping options. Shipping terms are important for online retailers and merchants for various reasons:

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Customer Loyalty: Clear and transparent shipping terms help strengthen customer trust in the retailer and ensure a positive shopping experience. Satisfied customers are more likely to shop again and recommend the retailer.
Cost Control: By setting reasonable shipping costs, online retailers and merchants can cover the costs associated with shipping while offering competitive prices for their products.
Legal Compliance: Compliance with legal regulations and consumer protection guidelines is essential for any retailer. Clear shipping terms can help avoid legal issues and ensure adherence to applicable laws.
Efficient Logistics: By establishing shipping terms, retailers can optimize the shipping process by selecting appropriate shipping companies and methods. This leads to faster delivery and happier customers.
Competitive Advantage: Good shipping terms can help a retailer stand out from the competition. Free or fast shipping, easy return and exchange policies, and international shipping options can entice potential customers to choose a particular retailer.

Overall, shipping terms are a crucial component of the operations of online retailers and merchants. They contribute to customer satisfaction, cost control, legal compliance, and efficient logistics, and can provide a competitive edge to a business.

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Cash-on-delivery System

We are pleased to inform our customers that we introduce a cash-on-delivery system for our German customers. We know that many German consumers appreciate the option to inspect the goods before payment, which strengthens their trust in our brand. This is especially true for higher-value items or first purchases, where a segment of our market prefers cash on delivery. Our delivery partners in Germany are DHL and UPS. The cash-on-delivery option will be seamlessly integrated into the checkout process once our website launches. To minimize confusion, we will inform our customers via email or SMS about the delivery and payment process. We are confident that the introduction of cash on delivery in Germany will increase customer satisfaction and expand our reach.

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​Example
Shipping Terms for Retailers: Example

An important aspect of running an online shop or retail business is creating shipping terms that are clear and understandable for both the retailer and the customers.

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Below is an example of shipping terms that a retailer might publish on their website or in their store:

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Shipping Methods: Our company offers various shipping methods to meet the needs of our customers. These include:
Standard Shipping: This option delivers goods within 3-5 business days. Ideal for customers who do not require fast shipping and want to save on shipping costs.
Express Shipping: Goods are delivered within 1-2 business days. This option is suitable for customers who want to receive their orders as quickly as possible.
In-Store Pickup: Customers can pick up their orders at our sports-complex shop location to save on shipping costs and receive their goods directly. Currently only available in Paris, France.
Shipping Costs: Shipping costs vary depending on the shipping method and value of the goods:
Standard Shipping: €4.95 for orders under €50 in value. Free for orders over €50 in value.
Express Shipping: €9.95 regardless of the value of the goods.
In-Store Pickup: Free.
Shipping Partners: We work with reputable shipping companies such as DHL and UPS to ensure fast and reliable delivery of our products.
Delivery Area: Our company delivers within Germany and to selected European countries. The exact delivery areas can be viewed during the ordering process.
Tracking: After shipping their order, our customers receive an email with a link for tracking, so they can check the delivery status of their order at any time.
Packaging: To protect the environment and save resources, we use recyclable packaging materials whenever possible and avoid unnecessary filler materials.
Returns: If a customer is not satisfied with the received goods or wishes to exchange them, we offer a 14-day return period. The customer bears the return shipping costs unless the error is on our part (e.g., incorrect or defective goods). By establishing clear and understandable shipping terms, a retailer builds trust with their customers, ensures transparency, and reduces the number of inquiries and complaints.

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Exchanges and Returns in Retail

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